There’s a fine line between…
… helping someone by trying to stay positive / uplifting and speaking the “language” that someone doesn’t understand at that particular moment
… supporting someone and allowing them to fall & supporting that fall into the victimhood.
One thing that I forgot to mention in the video – ASK the person what he/she needs right now, and do your best to give what is needed (NOT what you think they need). That person may or may not know what she/he needs at the moment, and that’s okay. One day they will. Again, watch out for the victimhood.
Finally, share your own experience, what you’ve gone through in life, help them RELATE and understand that you GET what they’re going through.